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Terms and Conditions

Surveygoo Panel Membership Terms

Welcome to Surveygoo Panel, an online survey panel. Surveygoo Panel is a survey panel operated by Asia Opinions Ltd ("We").  We are registered in England and Wales under company number 07429057. We are a limited company.

Please read these customer terms of use (“Panel Member Terms”) carefully before signing up as a member of Surveygoo Panel, provided through our website at  https://panel.surveygoo.com (“Website”).

By clicking on the I accept the Panel Member Terms tick box, relating to the Panel Member Terms, Data Processing Agreement and Privacy Policy, you agree to be legally bound by these Panel Member Terms, Data Processing Agreement or Privacy Policy as they may be modified and posted on our website from time to time. In these Panel Member Terms, “you” refers to the entity you represent (“Panel Member”).

If you do not agree with these Panel Member Terms, Data Processing Agreement or Privacy Policy, you may not use the Service.

You may connect to the Service using an Internet browser supported by the Service. You are responsible for obtaining access to the Internet and any equipment necessary to use the Service.

Our Obligations to Panel Members

Surveygoo promises to its members:

  • consider its members eligible to participate in market research surveys, online or otherwise
  • may enter members into prize draws
  • reward members of completing surveys via PayPal and Amazon Vouchers
  • inform members of the level of reward being offered for each survey which is fully completed
  • credit the members account with the stated reward into their account
  • not be bound to select members for surveys
  • on occasions ask screening questions to determine eligibility to complete a survey.
  • Should members be discounted from a survey as a result of the screening questions not providing the required profiling match for the survey, or failing a quality check, no reward will be paid

Membership Rules and Obligations

We treat our members fairly and with respect. At the same time, we ask our members to do the same, and sign up to a few basic (and reasonable) member obligations.

The member acknowledges that they are:

  • over 16 years of age
  • resident in UK
  • shall not register multiple times
  • shall not attempt to answer a survey more than once
  • will answer questions honestly and openly to the best of their ability
  • answer questions properly (e.g. not complete answers without reading questions, or intentionally give misleading, contradictory or meaningless answers, speed through) 

COMPLETING SURVEYS

Should you be accepted as a member, you will be sent surveys by e-mail, and may be invited to participate in other surveys (e.g. Telephone, focus groups). Members can indicate how many surveys they would like to receive per month by completing the relevant question in their personal profile. Members are free to complete as many or as few surveys they wish.

ACCURACY OF INFORMATION

The accuracy and integrity of Surveygoo Panel and the data we collect is reliant on the honesty of our registered members in matters such as the personal information they provide in respect of their accounts and their responses to questions in surveys. We will close the account, without notice, of any member who, we believe, knowingly provides false information, or provides information carelessly or incompletely. Any payments that would have fallen due in respect of that member will be forfeited at the date of closure of the account. Any member who creates one or more duplicate accounts, or provides inaccurate information in order to earn additional rewards, will also have all active accounts closed. Members may have points and rewards deducted if found to have completed surveys inaccurately, too quickly or without proper attention to the questions. We reserve the right to take any further legal action necessary and allowed in respect of deliberate non-compliance by members.  For the avoidance of doubt, any member found contravening these terms will be prevented indefinitely from becoming a member of any online access panel or online community owned or run by us.

Rewards Charges

Pay Pal: Please note that Pay Pal will make a charge when members claim their rewards via a Pay Pal account. The current rate is 3.4%. Please check with Pay Pal UK for current rates. See Support Area for more information.

While members are free to complete as many or as few surveys they wish, if members consistently do not participate in relevant surveys over a significant period of time, Surveygoo reserve the right to cancel membership, having established that the member is no longer an active member of the panel. YOUR CONCERNSIf you have any concerns about our surveys, or about any material which appears on our website, please contact support

PAYMENTS AND TAX ON PAYMENTS

Any payments to members will be agreed in advance, and will be paid via the members personal PayPal account. Where we pay money to members, and such rewards are normally subject to taxation, all such costs (including Pay Pal charges) are the sole responsibility of the person receiving money. We will not be held liable for any taxation, or related costs, resulting from any payments made to members, and you indemnify us fully against such liability.

Rewards can only be claimed with a minimun balance of £10. Members can claim rewards as soon as they reach the minimum balance, or save and accumulate rewards for a later date. Reward payouts are made in increments of £10 (e.g. £10, £20, etc).

DATA PROTECTION  Any personal information you submit to Asia Opinions will be dealt with in accordance with our Privacy Policy .   TERMINATION You may cease to be a member of the website at any time. Should you choose to do so, you account will be closed. Any existing rewards should be claimed before the account is closed if it meets the minimum balance criteria.  If an account is closed with a reward balance less than the minimum threshold, Surveygoo does not undertake to pay this amount and the balance shall be forfeit.